Last Updated: January 2025
Melaaura (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with Melaaura through our website, forms, consultations, email, or any other communication channels.
By using our website, submitting a design inquiry, requesting a consultation, or providing your information for any purpose, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We only collect information that is necessary to provide services, respond to inquiries, and complete custom furniture projects. This may include, but is not limited to:
- Full name
- Phone number
- Email address
- Project details or message content
- Room dimensions, mood boards, floor plans, CAD files
- Design preferences and material selections
- Delivery address (only once a project is approved)
We do not collect financial information directly through our website. Any payment information is processed securely through invoicing software or trusted third-party payment processors and is not stored by Melaaura.
2. How We Use Your Information
We use the information you provide exclusively to:
- Contact you regarding design consultations
- Provide information about our custom furniture services
- Prepare CAD drawings, 3D renderings, and design proposals
- Discuss manufacturing, timelines, and delivery
- Send project updates and order confirmations
- Deliver final products and schedule installations
- Improve our customer experience and website functionality
We do NOT:
- Sell, rent, trade, or disclose your personal information to third parties for marketing
- Share your data with unrelated outside vendors
- Use your information for spam, mass advertising, or unrelated promotions
Your data is used only to communicate with you directly regarding Melaaura services.
3. Sharing of Information
We may share limited information only when necessary to provide services you request, such as:
- Shipping carriers for furniture delivery
- Installation crews
- Technical rendering specialists (CAD, 3D, drafting)
- Material suppliers when samples are requested
Any parties assisting Melaaura are required to keep your information confidential and use it solely for completing your project.
We do NOT authorize any third party to use your data for personal or commercial gain.
4. Data Security
Melaaura takes reasonable measures to protect personal information, including:
- Encrypted communication where applicable
- Limited employee access to client details
- Secure servers and password protection
- Confidential file storage for CAD and 3D documents
While no system is 100% secure, we maintain industry-standard protection to prevent unauthorized access, disclosure, or misuse of your information.
5. Cookies & Website Analytics
Our website may use cookies or analytics tools to better understand visitor behavior.
This may include:
- Page view counts
- Time spent on specific pages
- Device or browser type
- General geographic data (city or region)
We do not collect personally identifiable information through cookies.
Analytics data is used only to improve website experience and design content.
6. Your Rights
You have the right to:
- Request a copy of the information we have stored
- Update or correct your personal information
- Request that your information be deleted
- Opt out of receiving communications
To make a privacy request, contact us at [email protected] (or whichever email you want published).
We will respond promptly to any data-related request.
7. Data Retention
We retain your information only as long as necessary to:
- Provide design consultation
- Prepare proposals, CAD files, or 3D renderings
- Complete production and installation
- Maintain records for project warranty or service
After a reasonable period, unused personal information may be securely deleted.
We do not store inactive lead data indefinitely.
8. Children’s Privacy
Melaaura services are not intended for children under 16.
We do not knowingly collect data from minors.
If such information is discovered, it will be deleted immediately.
9. International Clients
If you submit a request from outside the United States, you agree that your information may be processed in countries where Melaaura operates, including Indonesia for manufacturing and material sampling coordination.
We apply the same confidentiality protections regardless of geographic location.
10. Links to External Sites
Our website may contain links to external pages, portfolios, or social media.
We are not responsible for the privacy practices of those sites.
We recommend reviewing their policies separately.
11. Policy Updates
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated modification date at the top.
Continued use of the site after changes constitutes agreement with the revised terms.
12. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
Melaaura Customer Support
✉ Email: [email protected]
📍 Los Angeles, California
🌐 melaaura.com
We take privacy seriously, and we are here to help.